Terms of service

O

• Estimates: For repairs exceeding $100, you have the right to a written estimate. We will not exceed the estimate by more than $10 or 10%, whichever is greater (up to $50), without your prior authorization.
• Registration: Both entities are registered with the Florida Department of Agriculture and Consumer Services (FDACS). Our registration numbers are available upon request and posted at our service location. [1, 2, 3, 4, 5]

• Ownership Proof: In accordance with Florida consumer protection guidelines, we require valid government-issued photo ID and proof of ownership before performing any lockout or key-related services.
• Licensing: Our locksmiths are licensed and will provide professional identification upon arrival. [1, 2, 3]

• Voided Refunds: Refunds are strictly void if the unit has been bricked, shorted, water damaged, or subject to a programming error by an external party.
• Proof of Failure: Customers must provide documented diagnostic proof of failure from a qualified technician for a refund to be considered.
• Returns for No-Need: If returning a functioning unit because it is no longer needed, the customer must pay for return shipping. The product must be received in the exact same condition as originally shipped.

• Payment: Full payment is due upon completion of services.
• Storage: Under Florida Statute 559.905, we may charge daily storage fees if a vehicle is not picked up within three working days of notification that repairs are complete. [1]